HELPDESK TERMS OF USEPublished December 21, 2024Attestation and agreement to our binding terms of helpdesk servicesBy submitting a helpdesk task, you the “user” agree to the terms of Wizi Social’s helpdesk services, and administrative management. Per request of helpdesk assistance, you the “user” agrees to granting our helpdesk agents full, unrestricted access to the account in question, which may include, but is not limited to, Wizi Wallet, photos and videos, uploaded media, private posts, private direct messages, verified/pro user status settings, and general user settings. While it is the goal of our esteemed helpdesk team to answer the “user’s” needs in a timely manner, please note some issues may involve technical and even legal complications, which could take days to weeks to resolve, by virtue of circumstances. DO NOT make multiple submissions regarding the same issue in progress, as spamming the helpdesk portal is considered “abuse” and “waste” of resources, and is violation of our terms.As it is, some resolutions may or may not provide the desired outcomes, however, by utilizing Wizi Social’s platform, services and helpdesk assistance, the user agrees to comply with any final decisions made by administration. In submitting a helpdesk form, you the “user”, agree to NOT abuse, waste, and spam with multiple submissions, for any reasons ranging from delayed responses, to spamming, or requesting expedited servicing. Any violations of these terms will result in a corrective action, ranging from but not limited to, account restrictions of certain features or services, suspension, or permanent termination.Should you have any questions regarding our terms of use for helpdesk, please contact Administration@Wizi.Social. Disputes regarding helpdesk resolutions, or administrative action taken against you the “user” and/or your account, please contact Appeals@Wizi.Social.
